FAQ

Faq's

We are constantly striving to improve your travel experience. In this part, you will learn about our efforts to make your travel as safe, secure, efficient, and ecologically friendly as possible. Here are our responses to some of the most frequently asked travel questions.

Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans.

No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid (what you would have paid even without our assistance). For those complicated international itineraries that require custom crafting and significant involvement of our international on-location partners, we do request an intent-to-travel deposit to begin the process. This deposit is applied to the reservations that are made on your behalf.

Your itinerary as booked by Miles Travels & Tours will be sent on email. Since we are directly connected to vendors’ inventory systems (airlines, cruise lines, hotels, cars, rail, etc.), you will also be able to retrieve your information on their unique client sites, many of which offer a wealth of information to help you prepare for the trip ahead.

Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance companies we carry.

Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans. Also, an increasing number of countries require proof of medical insurance for travelers entering their country.

Call us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.

Miles Travels & Tours provides a diverse choice of Family Adventures all around the world. The minimum age (for Family excursions) varies by destination, and Miles Travels & Tours has established minimum ages to guarantee that the included activities are appropriate for each age group. Furthermore, some of the more adventurous sites have a higher minimum age.

Yes, you may reserve tickets for babies under the age of two, which is 24 months. However, you must present acceptable documentation of their age while checking in. Of course, the infant must be accompanied by someone over the age of 18. We only allow one infant per adult to book a flight. This applies to both outward and return trips. If the infant is 24 months or older on the return voyage, you must make a separate reservation using kid fare.

You certainly can. Simply inquire with your travel advisor at the time of booking.

Yes, Miles Travels & Tours is very much active on Social Media. You can follow us on: Facebook also on Instagram

Miles Travels & Tours takes great care in selecting our business partners and providers. Over the past 25+ years, our screening of travel suppliers and backing of the “good ones” has given us privileged access to the world’s best trusted providers. In turn, they rely on us to represent and protect the reputations they have built over the years, as well as to provide the same high level of service to our mutual clientele.

We are committed to providing excellent service every time. To maintain a high level of service quality, we only collaborate with well-known, dependable providers.